I put my real name on this review because if you're going to say something about a business, you shouldn't be anonymous. After more than a decade and 5 or 6 cars, I think I can say with confidence that this company has been competent and perhaps more importantly they've been honest. They did once lose my oil cap, but other than that I have always felt like if they say something needs to be done, it needs to be done, and then once they do it, they ask a reasonable price. As a side note - if you happen to be in a position where you have to give a friend's car a jump, but you gave your teenage kid your cables, no worries - just drop by and the guy at the desk will give you the keys to his truck so you can grab his.